Duty Manager

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Duty Manager

FULL TIME

The Duty Manager (DM) is a staff member who is "on duty" at certain times and has ultimate responsibility for the daily hospitality operation within Blue Bay, under the supervision of the General Manager Accommodations (GM). 

The primary responsibilities of this role include managing hospitality operations and serving as the central point of contact and coordinator for various operational departments. In essence, you will be the key liaison for the daily implementation of Blue Bay's hospitality concept.

General responsibilities

• Ensuring a high level of customer service by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.

• Ensuring daily cooperation between F&B, front office, housekeeping, maintenance, security, sales and marketing. Identifies, acts, and advises on opportunities for improvement.

• Maintaining effective communication with other departments, staff members, and customers.

Job requirements

• A bachelor's degree in hospitality, or a related field.

• Minimum of 2 years work experience in the hospitality industry with comparable resort environment. Strong leadership and management abilities are essential.

• Excellent communication skills are crucial for interacting with staff, guests, and other work stakeholders.

• Effective written and verbal communication is necessary for resolving issues and providing clear instructions.

• A focus on providing exceptional customer service is a key requirement.

• Strong organizational skills are needed to manage schedules, budgets, and resources effectively.

• Duty managers may need to work varied hours, including evenings, weekends, and holidays.

• Understanding relevant regulations, health and safety standards, and compliance requirements is essential.

• A customer-centric mindset, along with the ability to handle customer inquiries, complaints, and feedback professionally and effectively.

• Ability to represent and present the resort both internally and externally professionally and enthusiastically.

• Proactive and decisive.

• Knowledge of MEWS is a must.

• Good command of Dutch, English and Spanish (verbal and written).

• Command of Papiamentu is a plus.

You make

Blue Bay Curaçao!

What we might be be looking for:

  • To be able to communicate well with the team, guests, customers or business partners;
  • Commercially minded;
  • Inquisitive and persistent;
  • No 9 to 5 mentality;
  • Organized;
  • An eye for every detail;

A little history about us

Understandably, many think that the name Blue Bay was chosen because of the striking blue water in the bay. The truth is that this beautiful part of Curaçao was already named ‘Blaauwbaai’ (Blue Bay in Dutch), after Anno Blaauw, the owner at the time. He grew limes, oranges and – to make the name even more appropriate – the blue pigment indigo.

Over the years, the plantation has had its share of different owners. In 1800, it was occupied and plundered by French pirates. In the 20th century, it became the property of the Jacobs family, who used it as a farm. During the Second World War, American soldiers manned cannons at Blue Bay to shoot at German submarines.

The master plan of Blue Bay Resort dates back to 1990, when a local development group purchased the plantation from the Jacobs family and built the first infrastructure. In 1997, developer Steve Raspoort saw the area’s enormous potential. Step by step, he established a thriving resort and golf course. Steve Raspoort passed away in 2007, but his family continued realizing his dream to create a welcoming place where life is enjoyed to the fullest. Blue Bay has since grown to become a household name on Curaçao and in the Caribbean.

Fun

Safety

Quality

Partnership

Well-Being

Sounds good?

Blue Bay is a young team that has grown to a corporate company. With deluxe office buildings and a great team spirit. Ready to join us?

Apply now