The Duty Manager (DM) is a staff member who is "on duty" at certain times and has ultimate responsibility for the daily hospitality operation within Blue Bay, under the supervision of the General Manager Accommodations (GM).
The primary responsibilities of this role include managing hospitality operations and serving as the central point of contact and coordinator for various operational departments. In essence, you will be the key liaison for the daily implementation of Blue Bay's hospitality concept.
• Ensuring a high level of customer service by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Ensuring daily cooperation between F&B, front office, housekeeping, maintenance, security, sales and marketing. Identifies, acts, and advises on opportunities for improvement.
• Maintaining effective communication with other departments, staff members, and customers.
• A bachelor's degree in hospitality, or a related field.
• Minimum of 2 years work experience in the hospitality industry with comparable resort environment. Strong leadership and management abilities are essential.
• Excellent communication skills are crucial for interacting with staff, guests, and other work stakeholders.
• Effective written and verbal communication is necessary for resolving issues and providing clear instructions.
• A focus on providing exceptional customer service is a key requirement.
• Strong organizational skills are needed to manage schedules, budgets, and resources effectively.
• Duty managers may need to work varied hours, including evenings, weekends, and holidays.
• Understanding relevant regulations, health and safety standards, and compliance requirements is essential.
• A customer-centric mindset, along with the ability to handle customer inquiries, complaints, and feedback professionally and effectively.
• Ability to represent and present the resort both internally and externally professionally and enthusiastically.
• Proactive and decisive.
• Knowledge of MEWS is a must.
• Good command of Dutch, English and Spanish (verbal and written).
• Command of Papiamentu is a plus.