The Front Officer Manager plays a crucial role in the operation of Blue Bay Curacao Golf & Beach Resort. The Front Office Manager is responsible for overseeing all front office operations including reservations, ensuring exceptional guest service, and maintaining a professional and efficient front office team.
This position plays a key role in guest satisfaction and overall hospitality management. The Front Office Manager must excel in guest service, team management, and organizational skills to perform their duties effectively.
• Maintains close collaboration with the housekeeping and maintenance teams.
• Dedicates effort to refining guest experiences based on their feedback, including surveys and online reviews.
• Close partners with the Guest Relations Manager and Duty Manager.
• Demonstrates a strong commercial focus and formulates proposals for revenue growth.
• Champions efficiency, productivity, and overall profitability.
• Manage and supervise the front office team including reservations agent and interns. There they are well-trained and motivated to provide outstanding guest service.
• Oversee the check-in and check-out processes, ensuring they are smooth and efficient. Address any potential issues that may arise during these procedures.
• Coordinate with the accommodations and reservations team to manage room availability, rates, and inventory. Monitor room reservations and allocate rooms to maximize occupancy.
• Ensure that the front office operates smoothly, managing tasks such as room assignments, billing, maintain master key control, and wake-up calls.
• Maintain security protocols and ensure that the front office area is a safe environment for both team members and guests.
• Work closely with other departments such as services, golf and food and beverage to ensure a seamless operation.
• Implement and uphold quality standards, ensuring that the resort complies with all regulations and follows brand standards.
• Receives information from the outgoing shift manager and ensures a seamless handover to the incoming shift.
• Handle guest inquiries, complaints, and requests promptly and professionally. Ensure that all guest issues are resolved to their satisfaction.
• Conduct training for the front office team to enhance their skills and provide ongoing guidance and feedback.
• Create and manage team schedules to ensure proper coverage and manage workload of the team during high-demand periods.
• Managing HR related subject’s ass sickness, special leave, schedules in time registration system, participate in recruitment interviews, performance and appraisal interviews with team members.
• Maintain and analyze various reports, including occupancy rates, revenue, and guest feedback, to assess performance and identify areas for improvement.
• Effectively manages and utilizes the allocated budget for the front office.
• Thoroughly assesses and finalizes credit reports.
• HBO level. Enrolled in a hospitality tourism management program.
• Having previous experience in a similar role in the hospitality industry.
• Completion of relevant training programs and certifications in hospitality of front office operations can enhance your qualifications
• Office 365
• Knowledge of PMS systems, MEWS is a plus.
• Dutch & English verbal and writing good. One of the languages native.
• Papiamentu & Spanish is a plus.
You make
Blue Bay Curaçao!
Blue Bay Curaçao is a fast-growing organization that focuses on project development, lot sales, renting out holiday bungalows and exploiting the beach. In addition, we have an 18-hole golf course, located in a natural environment formed by hills, sea and beach. The atmosphere within Blue Bay is characterized as flexible, vibrant, inspiring and challenging. Blue Bay consists of the Services, F&B, Golf, Development and Accommodations departments. These are supported by the Finance, IT, HR and Resort Marketing departments.
Understandably, many think that the name Blue Bay was chosen because of the striking blue water in the bay. The truth is that this beautiful part of Curaçao was already named ‘Blaauwbaai’ (Blue Bay in Dutch), after Anno Blaauw, the owner at the time. He grew limes, oranges and – to make the name even more appropriate – the blue pigment indigo.
Over the years, the plantation has had its share of different owners. In 1800, it was occupied and plundered by French pirates. In the 20th century, it became the property of the Jacobs family, who used it as a farm. During the Second World War, American soldiers manned cannons at Blue Bay to shoot at German submarines.
The master plan of Blue Bay Resort dates back to 1990, when a local development group purchased the plantation from the Jacobs family and built the first infrastructure. In 1997, developer Steve Raspoort saw the area’s enormous potential. Step by step, he established a thriving resort and golf course. Steve Raspoort passed away in 2007, but his family continued realizing his dream to create a welcoming place where life is enjoyed to the fullest. Blue Bay has since grown to become a household name on Curaçao and in the Caribbean.
Fun
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Quality
Partnership
Well-Being
Blue Bay is a young team that has grown to a corporate company. With deluxe office buildings and a great team spirit. Ready to join us?